Returns

Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. Toilets seats and WC connectors will not be accepted if the clear plastic wrap has been removed or opened, due to hygiene reasons

You can return a product for up to 14 days from the date you purchased it.

Refunds will only be processed if accompanied by name, full address and reason for return. Any product you return must be in the same condition you received it and in the original packaging. 

Return Postage Is At Your Own Expense

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {essexplumbing@live.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {essexplumbing@live.com}

Shipping returns

To return your product, you should mail your product to: 

Taps2Traps

101-102 Courtyard Studios

Lakes Innovation Centre

Braintree

Essex

CM7 3AN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {essexplumbing@live.com} for questions related to refunds and returns.